Privacy Policy

Rose Lace Bridal

***Privacy Policy***

We respect the privacy of our customers. This official Privacy and Security Statement is designed to help you understand what information we gather and how we use it. In our ongoing effort to improve the services and features we provide to our customers, Rose Lace Bridal will continue to implement new technologies from time to time. As a result, this policy is subject to change without prior notice. We encourage you to review our privacy policy periodically.

ONLINE PRIVACY – THE INFORMATION WE GATHER

The type of information we gather online falls into four general categories:

  • Online Order Information
  • Voluntary Registered Shopper Information
  • Click-Stream Data

AGGREGATE SITE USAGE INFORMATION

We collect and store information about the pages viewed by all of our website visitors. We then use this data in aggregate form to identify overall visitor behavior patterns. Our goal in using this information is to improve our site by making it more responsive to the needs and preferences of our users.

Our Web servers automatically collect information about each visitor who requests Rose Lace Bridal Web pages, including your computer’s internet protocol (IP) address. This IP address allows us to identify your computer on the internet so that the Web content you request from us can be sent to you.

From time to time, we may provide portions of this aggregate site behavior information to vendors, consultants, potential advertisers or news agencies. We typically do this in order to demonstrate the amount of interest in our sites and/or to plan for technical infrastructure improvements.

ONLINE ORDER INFORMATION

If you choose to purchase products from Rose Lace Bridal, we require the following information in order to fulfill your order:

We request an e-mail address during the order process so that we can send an e-mail confirmation message acknowledging the receipt of your order. This message contains your name, address, Rose Lace Bridal membership number (if applicable), the list of items you purchased, an order reference number, a confirmation of your shipping method, and the total amount of items requested. Please note that this confirmation e-mail does NOT contain your credit card number.

CLICK-STREAM DATA (AND COOKIE TECHNOLOGY)

In order to register on-or purchase products from-Rose Lace Bridal websites, your browser must be set to accept “cookies.” A cookie is a small piece of data housed in a text file or folder on your computer’s hard drive that helps us recognize you when you visit our sites. We use cookies to help us remember things such as the following: (1) the profile facts you tell us about yourself, (2) your specified areas of interest on our sites, (3) the items you’ve placed in your shopping basket, and/or (4) the pages you visit as you shop.

The only personal information our Rose Lace Bridal cookie can contain is information that you supply yourself. Our cookies cannot read data from other parts of your computer. If you would like more technical information about how cookies work, take a look at http://www.cookiecentral.com.

As stated above, you must enable cookies on your Web browser for Rose Lace Bridal to function correctly. If you are concerned about information contained in your Rose Lace Bridal cookie, you may delete the file(s) at the end of each browser session. View your browser’s help file for more information on cookies.

Click-stream data is information that describes the page-by-page paths you take as you browse through our websites. Using cookies, we track and store this information to help us positively customize your shopping experience.  We may use click-stream data in the aggregate to provide improved services to groups of shoppers who behave similarly. We may also use it on an individual basis to improve your specific shopping experience.

COMMUNICATIONS FROM Rose Lace Bridal

Whenever you purchase products from Rose Lace Bridal, we collect and store the information that you volunteer. Information such as your name, e-mail address, postal address and phone number. The information you supply is added to our customer database. You may receive periodic printed or e-mail communications from us about new products and services, discounts, special promotions or upcoming events. You will not receive any phone calls from us unless there is a customer service issue.

OTHER PRIVACY NOTES

Rose Lace Bridal may provide links to websites outside of Rose Lace Bridal as an added convenience to the user. There are also affiliates that link to Rose Lace Bridal. Any link included does not imply or convey endorsement of the other company or organization, its site, or its products or services. Rose Lace Bridal is not responsible for the privacy, terms of use, or other policies of any other website.

CHILDREN’S POLICY

We do not intend to collect any personally identifiable information from children through our websites. Please do not allow children under the age of 13 to provide any personally identifiable information or participate in the bulletin board sections of Rose Lace Bridal websites.

ONLINE SECURITY STATEMENT

We understand that many consumers are concerned about Internet security. Rose Lace Bridal employs industry-leading technologies to store sensitive information and protect it while in transit over the Internet. The following Security Statement describes the technologies we use and provides additional details about how we handle sensitive data like credit card information. We want you to be able to shop at Rose Lace Bridal with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to contact us.

THE TRANSMISSION OF SENSITIVE DATA

We work hard to protect the information that you send to us while it is en route to and from our sites. To provide secure transmission, Rose Lace Bridal employs Secure Sockets Layer technology (SSL) on those pages that involve sensitive information such as credit card numbers. SSL, which is supported by a vast majority of Internet browsers available today, is the most commonly employed method of secure, encrypted communication used on the Internet.

WHAT HAPPENS TO MY INFORMATION?

SSL protects information en route to us. SecureTrust certificate technology ensures that Rose Lace Bridal is the only recipient of this information. But we don’t stop there. We also work very hard to make sure the information you send us is stored and managed securely once we receive it. All data collected is stored on site and is protected by multiple levels of data and structural security.

  • Name
  • Contact phone number(s)
  • Address
  • E-mail address
  • Credit card account information

We use this information to process your order and to make sure that it is delivered to you. Aggregated order information is also used to track and analyze overall shopping trends, which allows Rose Lace Bridal to improve product offerings and services to its members and customers.

HOW CAN I REQUEST MY DATA REMOVED FROM YOUR SITE? 

You can always reach our support team at [email protected] to send a request to cancel your account and remove your data from our database. Please include your account name or your email used to register online in the request. We will give you feedback within 48 hours upon receipt of your request. 

****OTHER IMPORTANT INFORMATION****

We collect information directly from you. The types of information we may collect include your name, email address, postal address, phone number, credit card and other payment information, age, location, and any other information you choose to provide.

We may use your personal information in the following ways:

To provide, maintain and improve our products and services.

To process and fulfill your order, including to send you emails to confirm your order status and shipment.

To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications.

To administer and fulfill our contests and other promotions.

All information we collect about you may be shared with our affiliates and subsidiaries.

We may also share information about you with unaffiliated service providers for purposes of providing services to us. For example, when you complete a purchase, we may share information about you and your purchase with other companies for the purpose of processing your transaction, including credit card authorization, and order processing and fulfillment. We may share your information with our other service providers who collect, manage, and analyze our customer information on our behalf and perform services on our behalf, such as sending promotions and other communications and conducting contests and surveys.

***CUSTOMIZATION SERVICES***
We provide complete customization services, in most of our wedding dresses for a little additional cost to customize sizes. We can make the perfect wedding dress for you according to your body measurement data. We can also order the wedding dress for you according to your requirements, modify the neckline, sleeve length and trailing train length.

If you have any requirements, please feel free to contact us.!!

***NOTE***
If the dress you need can be customized, you must add this additional item with your purchase for custom services.

*** RETURNS & CANCELLATIONS. ***
All orders are made to order, and are for final sale. If you have any problems with your order please contact us immediately, we can approve and authorize a return if applicable.

We accept returns for errors made by the seller: Color, size, incorrect item, etc… When the information sent by the customer is wrong due to: Color, Size, Measurements, etc… It will not apply for a return.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value, tariff charges, customs charges and any import fees generated by the return, and fees generated to the seller for imports outside of Canada.

If you have a problem with your order that meets acceptable damage, please contact us immediately and we can authorize a justified return.

Ours products are very very delicate, and we take care of the well-being of our customers. (Even more in time of the Covid-19 pandemic)

Please, we invite you to validate very carefully sizes, colors, address, privacy policies and shipping information before proceeding with the purchase.

Our measurement table is only an estimate guide of the sizes, the buyer is responsible for taking or identifying your measurements with greater accuracy. The client is responsible for taking the appropriate measurements and sizes according to the contexture and size.

Remember, if you have a problem with your order that meets acceptable damage, please contact us immediately and we can authorize a justified return only in exceptional case.

The products on offer or personalized are for final sale, they do not have exceptional returns.

You have 3 days after receiving your order to request an acceptable return. The products must be intact, in their same condition and shipping packaging without any damage except for the reason of return.

The customer is responsible for all shipping costs for the return. When we receive the justifiable return, a refund will be issued to you.

***Attention please***

***Important Policies for Sizes and Measurements***

If your are skinny or fatter, we recommend choosing a normal or larger size, depending on their size.

Each people is different, the size varies according to their weight and different size.

We leave a general table of measurements as a guide, if you is between two sizes we suggest taking the next one for safety.

We recommend that you measure your size yourself at home for the best choice, we are not responsible for orders with size problems, this does not allow you to generate a product return.

Please refer to your actual height and the size chart before purchasing.

We are not responsible, the client is responsible for taking the appropriate measurements and sizes at home according to the contexture and size.

If you would like Express Shipping, (For additional Cost) You must select express shipping when making your purchase.

Please note that this does not include holidays and weekends

Order by noon, allow extra day for orders placed on weekends or after 12pm EST Monday – Friday.

Next business day
Order by noon, allow extra day for orders placed on weekends or after 12 pm Monday-Friday.

PROCESSING TIME

The dresses are made to order, and due to the number of physical orders, we need time to work with dedication on each dress.

Tailoring Time: please allow 3-4 weeks for us to make and prepare it to be shipped (We are usually able to get them out sooner, depending on the job and type of dress).

Some Exclusive Luxury Dresses Ball Gown need more time to make, they must be ordered much longer. This is a special dress, for this dress we need 4-8 weeks to make. (For especial dresses with: stones, luxury embroidery, luxury glitter).

***Notes***

The Exclusive Luxury Dresses Ball Gown will have a category in the list such as: “Exclusive Luxury Dresses” their preparation time is: 4-8 weeks.

ESTIMATED DELIVERY TIMES

Free Standard Shipping: 7-15 business days
Express Shipping: 3-7 business days (Applies only to some orders for additional cost).

PROCESSING TIME + DELIVERY TIME = WHEN YOU’LL RECEIVE YOUR ORDER

If you would like Express Shipping, (For additional Cost) You must select express shipping when making your purchase.

Please note that this does not include holidays and weekends

Order by noon, allow extra day for orders placed on weekends or after 12pm EST Monday – Friday.

Next business day
Order by noon, allow extra day for orders placed on weekends or after 12 pm Monday-Friday.

SHIPPING TO

We ship to most of the world.

Main Countries: Canada, United States, Europe, China, and others…

CARRIER
Final delivery of most standard orders will be completed by mail carriers. In some cases end delivery will be completed by ordinary or regional carriers.

NOTES
Please note that on occasion, such as during holiday rush and large sales events, there may be a slight delay in processing time. Your order is important to us, and we make every effort to process your order as quickly as we can.

PLEASE
Please carefully review your shipping information before placing your order. We value our customer’s trust and aim to provide the highest level of security possible. In some cases, additional information may be required to process your order. You may be contacted to verify your order information.

SECURITY
We are not responsible for the use of our items, the client is responsible for its use and care.

Rose Lace Bridal
!!! Handmade Weeding & Party Dresses !!!

!!Thanks for Understanding!!

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